Privacy Policy
How we collect, use, and protect your personal data.
Venue Abode is committed to protecting the privacy and personal data of all users and vendors. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
Information We Collect
We may collect the following categories of personal and non-personal data:
- Identity Data: Name, email address, phone number, date of birth
- Business Data (Vendors): Business name, GST number, PAN, bank account details, business registration documents
- Booking & Transaction Data: Booking history, payment records, invoices, preferences
- Technical Data: IP address, device type, browser, operating system, session logs
- Usage Data: Pages visited, search queries, click behaviour, session duration
- Communications: Messages sent via the platform, support tickets, feedback
- Location Data: Approximate location (where permitted) for venue search relevance
How We Use Your Information
We process your data for the following purposes:
- Facilitating and managing bookings between users and vendors
- Processing payments and issuing transaction records
- Sending booking confirmations, reminders, and service notifications
- Personalising and improving your experience on the Platform
- Detecting and preventing fraud, abuse, and security threats
- Complying with legal and regulatory obligations
- Conducting analytics to improve platform performance
- Sending marketing communications (with your consent)
Data Sharing & Disclosure
We may share your personal data with:
- Vendors: To process and fulfil your booking requests
- Payment Gateways: To securely process financial transactions
- IT & Cloud Service Providers: For platform hosting, analytics, and support
- Legal Authorities: When required by law, court order, or regulatory authority
Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data at rest
- Role-based access controls for internal staff
- Regular security audits and vulnerability assessments
No digital system is 100% secure. In the event of a data breach, we will notify affected users as required by applicable law.
Data Retention
We retain personal data only for as long as necessary for the purposes it was collected, including:
- Active account management
- Compliance with legal and tax obligations (typically 7 years for financial records)
- Dispute resolution and enforcement of agreements
You may request deletion of your data at any time, subject to legal retention requirements.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies for:
You may manage or disable cookies through your browser settings. Disabling essential cookies may affect Platform functionality.
Communication Consent
By registering on the Platform, you consent to receive:
- Transactional emails (booking confirmations, receipts, alerts)
- SMS / WhatsApp notifications for booking updates
- Promotional communications (opt-out available at any time)
To opt out of marketing communications, use the unsubscribe link in any email or contact us at connect@venueabode.com.
Your Data Rights
Under applicable Indian data protection law, you have the right to:
To exercise any of these rights, contact us at connect@venueabode.com.
Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a minor, we will delete it promptly.
Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting personal data.